Our
SLA’s also include the following information to make
sure that we fulfill our obligations to our clients under
the agreement and are able to create a transparent course
for a long term working partnership.
Definition
of service provided, parties involved, and effective
dates of agreement,
Specification
of the number of users and locations for which the
service will be offered,
Explanation
of problem-reporting procedures, including conditions
of escalation to next higher tier of support, and
Procedures
for revising the SLA to reflect operational changes.
At NIVID, we remain committed to our clients
and ensure that we set up and implement the highest possible
service levels and adhere to them.
And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the fittest in every department.
