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Service Level Agreements - SLA
We understand the need to establish a clear framework between
us and the customer in order to specify the services delivered,
quality and the frequency. We establish SLA’s which
will update the client what they must do to ensure services
received are of the requisite quality and timeliness. Our
Customers often employ performance metrics or key performance
indicators to help them do this.
We are more than aware that Outsourcing partnerships are
not easy. Disputes invariably arise. With a SLA we are able
to identify the agreed-upon services that will be provided
to an organization or department in an outsourced setting.
Our objective is to ensure that the delivered service satisfies
the customer. The SLA will help us to identify the customer
expectations and defines the boundaries of the service,
stating previously determined service level goals, operating
practices, and reporting policies.
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| Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other. |
| - Bill Gates |
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