SLAs
are critical in defining our’s and customer’s
responsibilities towards each other. The purpose of our SLA
is to describe and define the following:
BENEFITS AND
SERVICES : What service(s) will be available
to customers?
QUALITY : What
quality of service should the customer expect?
DURATION : What
period of time will the SLA cover?
DELIVERY : How
will the service be delivered?
MONITORING : How
will the service provider monitor service quality?
UPGRADE AND UPDATE : What
is the procedure for modifying the SLA?
Our unique value proposition
lies in our ability to
Provide
the help desk service and remote services to implement
a cost effective solution for your business infrastructure.
Use
our Service delivery model for continuous attention
to the critical issues
Proactively
implementing the insight gained in the problem resolution
for future reference
Use
our partnership for getting the support such as hardware
procurement, invoking warranties from 3rd party vendors
Track the usage,
SLAs norms using our soon to come web tools which
will create 100% transparency.
Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other.
