NIVID has perfected its methodology
for the gradual transfer of duties from customer's in-house
maintenance team to our offshore team. While there are variations
depending on the nature of the application and the scope
of the project, in most maintenance projects our four-phased
approach has proven to be the most effective. The process
begins with our offshore attending to non-vital tasks and
gradually reaches the level where our team will assume complete
responsibility for systems management and upkeep. NIVID's
proven methodologies help breaking down the maintenance
process into systematic levels, and sets goals accordingly
for maintaining agreed service levels.
This process is accomplished
in four phases:
P h a s e I
Select team based upon the execution platform, operating
systems, software environment, business environment,
databases, etc.
Obtain thorough understanding of the business domain
and a complete understanding of the application implementation
Configure the right maintenance model along with a
gradual knowledge transfer to the offshore maintenance
team.
P h a s e II
Stabilize infrastructure and the support processes
Obtain thorough understanding of the scope and complexity
of technical and business issues
Distribute work between client and offshore maintenance
teams
Provide training in the areas required
to the maintenance team under the guidance of the onsite
team
Schedule workload and system analysis
P h a s e III
Acquire complete knowledge of application execution
environment, operational knowledge, business logic
and structural/design knowledge
Offshore maintenance team to perform most change request
activities on its own, including help desk calls
Client team to retain highly critical activities like
change prioritization and version control
P h a s e IV
Provide steady state support
Assume entire maintenance operation, from versioning
and end-user support, to help desk activities
Click
here to learn more about NIVID's Application
Maintenance Services.
And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the fittest in every department.
