Select Industry Banking Capital Markets Charities Construction Education Financial Services Healthcare Hospitality Sector Insurance Legal Mortgage Providers Office Relocations Public Sector Real Estate Solutions Training Centres Travel and Tourism

Select Service Application Development Database Services Web Services Enterprise Solutions IT Infrastructure Services Network Installations Application Testing SME Support Plan

OUR APPROACH

The methodology we follow is built on Application Testing Standards and Best Practice Techniques. Since we view the organization as a collection of processes rather than as a hierarchy of departments, we initiate a project by identifying the key processes on our client's Value Chain. This is a critical phase of our work, since this task actually defines the size, scope and duration of the Business Process Design project to be implemented.

We then design or redesign processes in close cooperation with the client's Key Users and Business Area Experts, using both schematic and descriptive forms and tools, and produce a complete process-owner oriented Operations Manual containing Procedures, Activity Diagrams, Work Instructions, Forms and a Glossary. Throughout the design phase, all processes and supporting activities are closely examined and evaluated to make sure they meet specific business requirements. Process owners are clearly defined and the relevant steps and means to perform each process are documented in full.

The client's Key Users and Business Area Experts must formally approve the Operations Manual upon its completion. This reinforces their commitment during the implementation phase and facilitates acceptance by all users.

Implementation of a Business Process System takes place only when the supporting Line-of-Business application is ready. Pre-implementation tasks, such as Requirements Analysis and Software Design, and post-implementation ones, such as System Testing, production of Users' Manuals and Software/Process Deployment & Rollout, are the fields where NIVID's Business Process Design division works hand in hand with the Software Design and Development division. This synergy, one of NIVID's greatest strengths, ensures that Line-of-Business applications, not only accurately support the prescribed processes, but are also being rolled out to end users in a controlled and manageable manner with minimum operational disruption.