Change Mangement - Our Approach

Organisations are very often not able to adapt and react to business, environment and IT changes rapidly due to various factors such as:

	Unavailability of critical services and functions, even for short periods of time.
	Unplanned system or network downtime, which halts execution of critical business processes.
	Downtime on critical application, database, or Web servers, which prevents users from performing critical job functions.
	Spending 70 percent or more of the IT department's time on operations and maintenance, instead of helping the business deploy new capabilities.
	IT staff working for extended periods of time to prepare for audits and fix identified problems.

Presence of automated, preventive, detective, and corrective controls enable organisations to monitor and enforce established change management processes more effectively. In contrast to low-performing IT departments, high-performing departments have a change management culture that prevents and deters unauthorized changes. These organizations also have the lowest mean times when repairing IT problems.

At NIVID, we develop a working knowledge of IT change management processes, and help distinguish between good and ineffective change management activities. We also help understand and prepare for change management risk indicators, including issues such as unauthorized and unplanned changes, low-change success rates, high number of emergency changes, and delayed project implementation.