Desktop Support Outsourcing - Our Approach

NIVID offers a comprehensive range of Desktop Services to support companies across various industries and markets in achieving balanced operational, financial and customer-satisfaction outcomes. NIVID offers not only hardware repair services, but also a wide array of support and consulting services, such as network support, hardware support, desktop support and help desk staffing. The result: smooth IT operations to support the delivery of high-quality care.

Our Full level support, which includes:

	End-user support Clinical-user assistance First-level support for desktop applications,
	Network connectivity and peripherals
	Preventive maintenance Identifying and maintaining desktop issues that may result in future hardware failure
	Equipment installs, moves and changes
	Minimum quantity roll-out services
	Relocation services
	Upgrades/reconfigurations
	Device configuration and driver upgrades
	Desktop application installation and upgrades Full-time, on-site NIVID employee(s) Seamless integration with staff and IT Infrastructure Operational and remote user assistance