Operational Risk

	Performance Measurement
	Operational cost reduction
	CRM for Delivery, Measuring customer satisfaction
	E-Business Strategy
	Market review and methods of delivery of service
	Database and Application Management
	IT/IS Network support and maintenance programs
	Facilities Management
	Efficiency review
	ROI on IT/IS Investment
	IT training for Staff
	Business continuity and IS/IT Recovery plan and procedures
	Data back up procedures and precautions
	Disaster recovery plan
	IT/IS Audit and review
	System Appraisals
	Security and authorisation
	Implementation and development procedures