Coping with change with NIVID

Traditional value items such as price and discounting, location, personal service and varied service offerings will no longer continue to be the only key drivers affecting customer choice. In fact, the consumer behaviour has undergone changing paradigms on all facets and there fore it would be rightfully said that, those organisations who keep up with these “change” are able to bring back the zing in their business!

Hospitality industry comprises of various segments within the industry such as hotels, restaurants, and tourism. (Please read our Travel and Tourism section for more information)

At NIVID, we also identify specific actions that the hospitality industry needs to take, independent of the technology and product selection, in order to achieve a rational process for technology procurement, adoption, and renewal.

The Internet, which is the greatest direct consumer centric medium ever created, has proved to be a fruitful ground for the direct sales efforts of proactive, always-anticipating Internet savvy hospitality industry marketers. Today, as realised by the majority of hoteliers and tourism board operators Web's true potential can be optimised by seamless integration of E-business strategies within their business processes for maximising return on their investment.

We have explored the various possibilities of fusing IT and Business Process for the market players of the hospitality industry. Our experience enables us to tap the potential of IT in the hospitality industry, to serve our customers in a better way. We enable staff to reach to higher levels of productivity thus scaling heights of maximum customer satisfaction through taping into key guest and operational data and careful analysis of the same. We make information available and accessible at the touch of fingertips when required to personalise guest experience and bring back the “wow” factor at hotels and tourism.

From a technology front, e-business and mobile applications will continue to dominate the hospitality industry. We will continue to find ways to use these technologies to provide value added services to the hospitality sector. We strive to propose a flexible technical environment that will allow multiple vendors' systems to interoperate and that will facilitate vendor alliances and the consolidation of applications, in order to provide hotels and the tourism sector with easily managed, continually evolving, cost-effective solutions to meet their complete technology needs on a global basis. We deliver these solutions to hospitality companies either as a product or as a service, and are responsive to progressive and clearly enunciated hotel industry standards.